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Operations Manager


Job Title: Operations Manager
Reports To: Owner
Purpose: The purpose of the Operations Manager is to support a privately-held window treatment and soft goods company by providing smooth, efficient service that exceeds the expectations and needs of clients. This position is part of a five person team designed to ensure quality products and services to an elite clientele in the Delaware Valley. The position is fast paced, and changes daily.

Hours: Full time salaried position with benefits, 9am-5am Monday-Friday.


  • Improve existing systems by developing new systems and/or using tools to increase efficiency.

  • Managing quality assurance and customer satisfaction.

  • Analyze process workflow.

  • Read emails and construct appropriate responses and action steps.

  • Review and approve all operational invoices and ensure they are submitted for payment.

  • Write proposals using QuickBooks desktop.

  • Invoice clients using QuickBooks desktop.

  • Schedule measures, consultations and installations.

  • Use and develop systems to track client communications.

  • Answer phones during regular office hours.


  • Experience writing estimates/proposals in QuickBooks desktop or similar software.

  • Ability to prioritize tasks and redirect when urgent needs arise.

  • Detail oriented but a quick worker, combining accuracy and efficiency.

  • Ability to build processes and create systems that are used regularly.

  • Ability to work independently and/or as part of a close-knit, cohesive team, depending on the day/task.

  • Willingness to learn; previous window treatment experience is not required.

  • Strong client focus and proven customer service skills.

  • Must have reliable transportation, work from home is not available.

Top Skills and Proficiencies:

  • Organization

  • Decision-making

  • Mathematically inclined

  • People Management

  • Dependable

  • Deadline-oriented

  • Critical thinking and problem solving skills

  • Communication skills

  • Adaptability

  • Stress tolerance

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